Accessibility

Accessibility Statement

Our Commitment to Accessibility

We are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to help users with various disabilities access our website effectively.

Compliance Status

Our website strives to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We also aim to be compliant with the Americans with Disabilities Act (ADA) and the European Accessibility Act requirements. These guidelines and regulations explain how to make web content more accessible to people with a wide range of disabilities. We acknowledge that some aspects of our website may not yet achieve full compliance, and we are actively working to address these areas.

Accessibility Features Available

Our website implements the Accessibly App, which provides a variety of tools to enhance website accessibility:

Visual Adjustments

  • Bigger Text: Increase text size up to 3x for better readability (WCAG 2.1/1.4.4)
  • Bigger Cursor: Enhanced cursor visibility for easier navigation
  • Color Adjustments: Invert colors, adjust contrast, brightness, and saturation
  • Grayscale Mode: Convert website to grayscale for users with visual impairments
  • Hide Images: Reduce visual distractions for easier reading

Reading and Navigation Aids

  • Reading Line: Adds a guide line to help follow text
  • Reading Mask: Places a mask over text to isolate lines and enhance focus
  • Readable Fonts: Converts to highly legible fonts for better comprehension
  • Highlight Links: Makes links more prominent for easier navigation
  • Dyslexic Fonts: Special typography for users with dyslexia
  • Page Structure: Simplified layout options for easier navigation

Assistive Technologies

  • Keyboard Navigation: Full website control using keyboard (Tab, Shift+Tab, Enter)
  • Alt Text for Images: AI-generated image descriptions where manual ones aren't provided
  • Read Page Aloud: Text-to-speech functionality
  • Stop Animations: Pause motion content for users with vestibular disorders

Limitations and Feedback

Despite our best efforts to ensure accessibility, there may be some limitations. Content provided by third parties, user-generated content, or certain legacy pages may not be fully accessible. We are continuously working to improve our website's accessibility.

We welcome your feedback on the accessibility of our website. If you encounter any barriers or have suggestions for improvement, please contact us. We are committed to addressing these issues promptly.

Technical Information

The accessibility features on this website are provided through the Accessibly App, which utilizes several technologies including HTML, CSS, JavaScript, and various frameworks to enhance accessibility. Our implementation strives to be compatible with major screen readers and assistive technologies.

Legal Disclaimer

While we strive to adhere to WCAG 2.1 Level AA standards and provide accessible content, we cannot guarantee that our website will be accessible to all users under all circumstances. This website is provided "as is" without any representations or warranties, express or implied.

In no event shall we be liable for any damages arising from or related to:

  • Inability to access or use the website
  • Any alleged non-compliance with accessibility laws or regulations
  • Any disruption or errors in the functionality of accessibility features

By using this website, you agree to hold us harmless from any claims related to website accessibility issues. We are committed to addressing accessibility barriers in good faith but cannot guarantee immediate resolution in all cases.

Invert colors

Invert the colors of the website content. For those with decreased vision, the high contrast greatly helps to read the site better.

Tweak Contrast | WCAG 2.1 / 1.4.6

This feature lets users manually select from two options: to enhance the contrast of the website or to decrease the contrast.

Tweak Brightness | WCAG 2.1 / 1.4.6

This feature lets users update the brightness on the site. The content can either be made brighter or darker.

Grayscale | WCAG 2.1 / 1.4.6

Users can turn on grayscale, making the website content appear only in shades of gray. This benefits people with visual impairment.

Reading Line

Add a supportive reading line to the site.

Readable fonts

Convert the fonts available on-site to one of the most easily readable fonts: Helvetica.

Alt Text and Images

Ability to read alt text of images. As of now, our tool has added a feature where alt descriptions for images without them are generated using Google's Vision AI. In the event that you haven't manually written these image descriptions yourself, this greatly helps people with visual impairment browse your site.

Tooltips | WCAG 2.1 / 2.5.3

Add labels to images that contain a written description of the image.

Highlight links

Highlight links to make them more prominent.

Hide images

Hide images on the site. This provides better site readability for people with visual impairment.

Read page

A feature that allows a voice to read the text on your site out loud to visitors.

Notes & Feedback

We always try to update our services and operate in the best possible manner to benefit all of our clients and their site visitors. If you experience any issues with the Accessibly App provided service, however, please email hello@accessiblyapp.com. We respond within 3 business days.

We cannot control or correct problems with third-party sites, but please let us know if you encounter difficulty with any sites we link to so we can pass the information along to the site owners. You may also want to address your concerns directly to these third parties.

Contact Us

If you have any questions about our accessibility efforts or encounter any barriers while using our website, please contact us.

Third Party Testing

Do you do Heavy Metal Testing?

They are viewable and unredacted online.

Click Here for Third-Party Lab Results

This self-service website feature allows you to search by:

  • Lot Number = Exact Match
  • Product Name = Newest Batch Only
  • Barcode = Newest Batch Only

If you search by lot number and can't find the results, then it is most likely because that lot number has not been uploaded yet.  Please try searching by product name instead to view the results for the most recent batch.  

Having other questions?  Scroll to the bottom of the Lab Results page and check out the FAQs.

Can I get the Certificate of Analysis (CoA)?

Sorry but we do not email copies of the test results or CoAs ,but you can view them online here.

Click Here for Third-Party Lab Results

What products do you test?

Every batch of our products is third-party lab tested.

Product Questions

Do you offer free samples?

As much as we would love to give out free samples, the shipping cost would be too high for it to make sense.

We recommend purchasing the smallest size of an item first as your sample.

What is the shelf life of your products?

Most of our products have a shelf life of 24 months. A few products are limited to 12-18 months.

Why does my bag/bottle seem like it is not full?

All products are sold by weight (not volume), so you are actually getting the correct amount. The density of each product varies and powders will settle during shipping.

Are your products really gluten free?

Psyllium Husk and Xanthan Gum are batch tested and confirmed to be gluten free with less than 20ppm as per FDA guidelines.

All other products are free of gluten ingredients (except Vital Wheat) and packaged in the same facility that makes our batch tested Psyllium Husk and Xanthan Gum products following the same GMP guidelines.

What is the allergy cross-contamination risk?

We take allergies and food safety very seriously. The FDA states major food allergens are as follows: milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, sesame and soy.

All of our products have some risk of cross-contamination simply due to the fact that our facility processes other products that contain some or all of the allergens listed above.

If you are affected by allergens, we recommend you do not take the risk.

Are your products Kosher or Halal certified?

Most of our raw ingredients come with Kosher and Halal documents, but the licensing fees required to claim Kosher or Halal would raise the price of our products significantly.

Returns / Refunds

How do I process a return?

Sorry, food products are not returnable for health and safety reasons.

What if my item was damaged in shipping?

Sorry this happened. Don't worry, we are here to help make it right.

Please email us a photo of the damage so we can file a claim with the carrier and get a replacement shipped.