138 Foods Shipping & Delivery Policy

At 138 Foods, we want to make sure your order gets to you as smoothly and quickly as possible. Because we sell our products both directly through our website and via Amazon, our shipping policies vary depending on where you made your purchase.

Website Orders (Placed on 138foods.com)

How We Ship
To ensure fast and reliable delivery, we utilize Amazon's Multi-Channel Fulfillment (MCF) service for our website orders. This means your order may arrive in an Amazon-branded box, even though you purchased it directly from our site. Consumer orders from 138foods.com are currently available to U.S. shipping addresses only.

Shipping Rates
We strive to keep shipping costs as low as possible. Our current rates for website orders are:

  • Standard Shipping: $5.95 Flat Rate
  • Expedited Shipping: $9.99 Flat Rate
  • Orders Over $100: FREE Standard Shipping (Free shipping is automatically applied to any qualifying order after any promotions, credits, coupons, or other discounts are applied ).
  • Multi-unit discounted (Bulk) Orders (Over $500): Shipping is calculated at checkout based on standard UPS rates for the weight and dimensions of your order.

Tracking and Delivery Timeframes

  • Once your order is processed and shipped, you will automatically receive a tracking number via the email address you provided at checkout.
  • Because Amazon manages fulfillment and carrier selection, 138 Foods does not guarantee specific delivery dates or transit times for consumer orders.
  • While we will do everything we can to resolve any shipping issues, we cannot be held liable for situations outside of our control, including weather or "Act of God" related shipping delays.

Shipping Issues, Damages, and Product Quality

Orders Placed on 138Foods.com

  • If you placed your order on our website and experience delivery delays or if your product arrives damaged in transit, please contact the 138 Foods support team directly.
  • You must notify us within seven (7) business days of delivery for us to be able to file a claim.

Orders Placed on Amazon.com

  • If you purchased our products through our Amazon storefront, your order is picked, packed, and Fulfilled by Amazon (FBA).
  • Because Amazon manages the entire logistics process, we do not have access to their shipping systems, tracking information, or delivery schedules.
  • For any questions regarding shipping times, lost packages, or items damaged during transit, you must contact Amazon Customer Service directly through your Amazon account.
  • While we cannot assist with Amazon's shipping or packaging (including damaged product pouches or zipper malfunctions caused during transit), we always stand by the quality of the food itself. If you have a concern regarding the actual quality of the product inside the bag, please reach out to us directly and we will be happy to assist you.

Additional Information

Wholesale and Bulk Orders (Business Customers)

  • Wholesale and bulk orders (such as pallet‑size or other large‑volume purchases for business customers) are handled directly by 138 Foods and may follow separate pricing and shipping arrangements.
  • Shipping terms, methods, and timelines for wholesale orders are determined as part of the wholesale ordering process.

A Note on Free Gifts & Add-Ons
We occasionally offer free bonus products or gift add-ons during special promotions. Please note that these items are complimentary bonuses, and as such, they:

  • May arrive in a separate package from your main order.
  • Are not subject to strict tracking requirements or guaranteed delivery timelines.
  • Are not eligible for returns, refunds, or replacement value.